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Best CRM Softwares for Small Businesses

One of the most effective and efficient ways of managing interactions with clients and customers is to use the right customer relationship management (CRM) system. This type of software and systems help business owners achieve their goal of improving and enhancing relationships with their customers. They have been in use for a long time now and helps to better understand customer’s needs.

Following are some of the best CRM software for managing small businesses:


Commonly used by small business owners. The main advantage of using this software is that it is easy to use. Moreover, it helps in communicating with your employees, clients and potential customers. It assists in keeping track of your projects, leads and milestones. Moreover, its apps are available for both Android and iPhone users.

Zoho CRM

It is one of the more economical crm software in malaysia out there. It comes with some really good features. Zoho enables marketing, customer services and sales functions on one platform, providing you with a clearer picture of the business. Moreover, it also gives detailed information on long term and short term potential for customer retention and revenue rates.


This software is available with a Gmail account and is specifically designed for small teams and individuals. It helps in organizing, identifying and tracking sales opportunities. It also helps in understanding, targeting and providing better services to existing customers. The good thing about this software is that you do not need a lot of time to enter data as you can easily transfer data from your email to the software.

Sugar CRM

Another commonly used CRM system is the Sugar CRM. It can be used for both small and medium scale businesses. It provides more services than just managing leads and maintaining existing customers. This software consists of a wide range of reporting and campaign features and comes with the drag and drop feature which makes it easy to work with. You can also use it with various cloud users. Moreover, you can use it for multiple tasks as it comes with easy to understand options.


It is another economical CRM tool that is often used by small business owners and freelancers. This software enables the users to expand the capacity of storage, features and contacts to which you can easily gain access. When you add information on your dashboard, it provides you with helpful tips and data that help you in operating the system. This software is also a marketplace where you can easily connect with more than 40 types of apps with your business. Moreover, it comes with a mobile feature so you and your workers can easily get updates even if you are not in the office.

Apart from the above-mentioned software, you can also use Capsule CRM, Salesforce, ContactMe, Campaigner, Contactually and similar CRM systems. These will help you in managing your business even better.

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