Questions to Ask Before Choosing a CRM Software For Your SME
June 10, 2020
How to Manage Data Well in an SME
June 10, 2020

Qualities That Make a Good CRM Software

Keeping customers satisfied and increasing revenue. That’s one of the main goals of all businesses if not their biggest goal.

Unfortunately, this is much easier said than done. Between sorting out their own problems as a business, and competing with countless other businesses on the market, finding and retaining customers isn’t easy. This is where having the best crm software comes in.

CRM stands for Customer Relationship Management, and with a good CRM software system in place, businesses can streamline the process of finding customers, following up on leads, closing deals, and more. But, choosing the right CRM system isn’t easy given the almost innumerable number of paid and free CRM software available.

Below, we’ve compiled a list of all the qualities that a good CRM software should have:


The best CRM software is of no use if it’s impossible for employees to try and learn how to use it.

When looking for a CRM solution, it’s important to consider how easy it will be to use and teach to newer employees. It should have a strong support system, a clean interface it’s easy to access all of the important features – complicated menus are a big no.

Ensuring that the CRM system is easy to learn and use prevents it from being counterintuitive and being a waste of money. Remember, the point of having a good CRM system in place is to make the business run more efficiently, not the other way around.

Ease of Integration

CRM systems should work seamlessly with legacy systems when importing data. Your business shouldn’t have to commit to wasting precious time trying to transfer or input data manually just to integrate a new CRM system that’s supposed to make things easier.

This is sometimes the reason why it’s not worth it trying out a free crm software. They’re often tedious to use and are very rarely worth the trouble.

Detailed Real-Time Tracking

The data that CRM systems gather are complicated, but how they present it to you shouldn’t be. For your business to flourish, you must make informed decisions based on the system’s analysis of customer behaviour and preferences, as well as numerous other factors. CRM systems can help you with that; they can track leads and analyse previous patterns and behaviour to help you come up with plans on how to stay ahead of your competition and of your customer’s needs and wants.

But, that can only happen if the CRM system provides a detailed but easy to understand overview of its analysis.


CRM systems are not cheap. You will want to make sure that it remains in place and be in use long after it was first implemented. When looking for a CRM solution, always think about the bigger picture. It should be able to meet your organisation’s needs now and have the flexibility to grow and meet your future requirements.

Features such as adding modules and synchronisation are just two things that you should look for in a CRM solution that can adapt to what your organisation needs.

It Must Work

This is pretty self-explanatory. A CRM solution that doesn’t solve or improve your organisation’s customer retention and acquisition woes is no solution at all – it is a waste of time and money.

You’ll want the CRM system to work as an address book that gives sales and marketing staff a chance to observe and analyse customer-spending patterns, as well as allow them to better represent the company by making it easier to answer all questions and concerns.

With a good CRM system in place, your business will not only look professional and impress customers, but it will also be the key to increasing revenue and make your business more competitive.

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